Attend HOW TO DELIGHT YOUR CUSTOMERS -- Registration Opens for the April 25th SCORE workshop

The Cumberland Business Incubator and SCORE® present the Lunch and Learn Workshop Series on Wednesday, April 25 from noon- 2 p.m..

The workshop is held in the conference/dining area of the First National Bank of Tennessee located at 1386 North Main Street, Crossville, TN.The workshop designed for new and existing businesses includes such topics as:

• Getting more repeat business and referrals


• The value of keeping customers What are you really selling?


• What is the customer buying?


• Your Unique Selling Proposition.


• The Customer Satisfaction Triad.


• How do your customers describe your business?


• When to thank customers.


• Lowering employee turnover & absenteeism.


• Effective complaint resolution.


• Which of your market segments should you focus on?

Advanced registration is required by April 20th. Lunch is provided compliments of the workshop sponsor First National Bank of Tennessee. To register call Robert Safdie 931-456-4910 or email cbi@roanestate.edu.